Homecare Q & A

What You Need to Know About Homecare

TN Quality Care

Q: Where can patients receive care?

Individuals can receive homecare in the comfort of their own residence or the home of a friend or relative. We can also provide services in hospitals, assisted-living facilities and other types of senior housing.

Q: How does homecare differ from home health?

Home health providers come into the home or residential facility for the sole purpose of providing intermittent, physician-prescribed medical care, such as administering medication, wound care and physical therapy. Those services are typically paid for by Medicare, Medicaid or other health insurance. Homecare, in contrast, provides needed non-medical care that family and friends are unable to provide around the clock.

Q: Who pays for homecare?

Because homecare is non-medical care, it is not covered by Medicare or most health insurance plans. Instead, clients pay for these services out of pocket or with long-term care insurance, TennCare, and/or veterans’ benefits.

Q: How does Tennessee Quality Care ensure excellent care?

Our direct caregivers are either certified nurse’s assistants (CNAs) or individuals with equivalent experience in providing care. In addition, we offer caregivers hands-on experience and diagnosis-specific training to prepare them to deal with dementia, Alzheimer’s, Parkinson’s, ALS, diabetes, recovery from surgery, and other common conditions.

Caregivers are also closely supervised by LPNs or RNs. And, of course, all employees are bonded and insured.

Q: How do I find out if services are available in my area?

Currently, services are only available out of the Jackson, Tennessee office, but we will be expanding in the near future.  To find out if your area is covered, call us at 1-866-846-8081. Tennessee Quality Care representatives are available to answer your questions and help with caregiver assignments. You also can speak to our local staff by calling the office near you. Click here for homecare locations.